Everything you and your applicants need to get started – in one place.
We’ve put together two step-by-step guides: one for your team managing the platform, and one for your applicants completing their checks. Both are written in plain language, with screenshots at every stage.
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CBS Client Guide
A walkthrough of the client portal – from logging in for the first time to managing applicants, reading your dashboard, and understanding the reporting suite. Download the full PDF guide or view it here.
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CBS Applicant Guide
A step-by-step guide for applicants – covering the invitation email, login, application form, identity verification choices, declarations, and what to expect after submission. Share this directly with your applicants to reduce queries.
Download Here
Other Support
If you need help, you can contact the CBS support team or submit a request using the Get in Touch form. Use the form for any questions about your account, applications, or the new platform, and a member of the team will get back to you as soon as possible.
Share the Applicant Guide with your HR team – We recommend sharing the CBS Applicant Guide with anyone who will be fielding questions from applicants during the transition. It covers every step in detail and should answer the most common queries before they reach your team – or ours.
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FA of Wales
CBS has proven to be an exceptional service partner, demonstrating remarkable responsiveness and a commitment to supporting our organizational needs. Our experience with their team has been consistently positive, characterized by their accommodating approach and willingness to provide tailored solutions. The account management has been outstanding, with CBS consistently delivering high-quality assistance. We wholeheartedly recommend CBS as a trusted and reliable service provider.
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Organisations serviced in the UK