FAQs

We will provide the access details needed for the new Client Portal, including your Company Reference, username and temporary password. You will be asked to reset your temporary password when you first log in.

The interface has been redesigned to be more intuitive, but the core workflow – invite, track, review – is the same. The CBS Client Guide covers the full portal step by step.

Yes. Any data transfer connected to your move to the new platform will be managed securely by CBS using encrypted connections and appropriate access controls. Historical data requirements will be discussed with you as part of the upgrade planning, including what data is transferred, how and when.

If any documentation is required as part of your move to the new platform, our team will confirm this with you. For account-specific data protection queries, submit a request using the support form below.

Yes. CBS acts as a data processor on your behalf and our practices comply with UK GDPR. We hold ISO 27001 certification and are subject to regulatory oversight as a Home Office Umbrella Body. Full documentation is available on request.

Applicants will see a clearer, more guided application journey with a clear progress bar, straightforward form sections and the option to verify their identity digitally. Most applicants find the new journey significantly faster.

Digital ID verification allows eligible applicants to complete identity verification digitally using the available digital identity option shown in the applicant journey. If an applicant cannot complete Digital ID, does not hold a valid passport or prefers an in-person route, they can use the Post Office In-Branch Verification or Employer Face to Face ID Verification instead.

Post Office In-Branch Verification allows applicants to complete identity verification in person at a participating Post Office branch. The applicant selects their preferred branch, chooses the identity documents they will take with them and generates a Post Office letter to present at the branch.

Where configured, applicants can be automatically routed to in-person verification at a participating Post Office branch. If an applicant does not have the required documents for Digital Identity, they can choose to go directly to in-branch verification or take their original documents to their employer for a Face to Face ID Verification instead.

Payment options have been built into the new platform, including client pay, applicant pay and split payment options. This is something our team can advise on and  provide further guidance as required.

Yes. Payment can be configured so checks are paid by the client, the applicant, or split between both, depending on your organisation’s setup.

Our team will provide guidance on any active checks as part of your move to the new platform. If any action is required, this will be confirmed before your go-live date.

They should improve. Digital identity verification removes a common delay in the standard DBS process. CBS already returns 80% of DBS checks within 24 hours – the new platform is designed to push that further. The new platform also has auto submission which removes the need to go into the system to submit the check after the applicant has consented to the check.