For Applicants
A Smoother Journey, Start to Finish – Your applicants get a clearer, more guided experience from start to finish.
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The new applicant journey is designed to reduce drop-off, cut confusion and give applicants confidence that the process is safe and straightforward. For your HR team, that means fewer chaser emails and fewer support queries for your team.
How applicants access the platform
When you invite an applicant, they receive an email from CBS with:
- The name of the organisation requesting the check
- A temporary password
- A link to the application login page
After entering their email address and temporary password, applicants are asked to enter a six-digit one-time passcode (OTP) sent to their registered email address. The code expires after 15 minutes.
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The Application Journey
Once logged in, applicants are taken to their application dashboard, where each section is clearly marked as incomplete or complete. Applicants must complete all required sections before they can submit their application.
- Tasks – A summary of what’s required before they can submit.
- Personal Info – Name, date of birth, address history, nationality, and contact details.
- Additional Info – Previous names, place of birth and nationality at birth.
- ID Verification – Applicant is presented with the identity verification options as determined by you: Digital ID, Post Office In-Branch Verification or Face to Face ID Verification.
- ID Documentation – Applicant uploads or presents their identity documents as required.
- Declarations – Applicant confirms the information provided is accurate and consents to the check being carried out.
- Submit – Application is submitted. Applicant receives a confirmation email immediately.
This guided experience helps ensure applicants provide the correct information first time, reducing the need for follow-up requests and helping applications move through the process more quickly.
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Identity Verification Options
Applicants are guided through the available identity verification options. They may be able to complete Digital ID verification or use Post Office In-Branch Verification or Face to Face ID Verification depending on your preferences and their circumstances. Digital ID Yoti – A fully digital identity verification journey completed on the applicant’s smartphone. Fast, secure, and available 24/7. Available for applicants with a compatible smartphone and a valid passport. Post Office In-Branch Verification (IBV) – The Post Office IBV is is an option for applicants who cannot complete digital ID verification. Applicants visit their nearest participating Post Office branch with their identity documents and the Post Office returns a result to us. We in turn immediately let the applicant know that we have received the result and they can log back into their application and submit it.
Digital ID: what applicants need to know
Digital ID verification uses Yoti. Applicants download the relevant app (if not already installed), scan their identity document, and complete a liveness check – usually in under five minutes. If an applicant encounters any issues, the Post Office IBV and Face to Face ID verification is always available.
Face to Face ID Verification
Face to Face ID Verification allows you as the employer to verify the applicant’s identity as per the DBS Identity guidelines. When you’re onboard and your packages are set-up, you will have the option to add Face to Face ID as either the only option for identity verification or as an off-ramp option in instances where digital identity has failed.
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After Submission
Once an applicant submits their application, they receive an immediate confirmation email. When their DBS certificate is issued, they receive a further email with their e-reference number which they can use to join the update service if they choose to do so. Throughout the process, status updates are visible to your team in real time in the client portal.
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Our solutions guarantee 100% submission rate with zero errors
Vertex Pharmaceuticals
“CBS offers unparalleled customer service, responding to queries and solving issues efficiently, something we found lacking with our previous supplier. We feel like we have a really good partnership and that CBS genuinely wants to help us, not just saying what we want to hear.”
DBS and Employment checks a year
Solutions mobilised within
Processing solutions
Organisations serviced in the UK