Your new CBS platform is here.
Our CBS platform has been upgraded. This is the most significant step forward we’ve made, shaped by client feedback and built around how you actually work.
Get in TouchWhy are we upgrading?
Background screening has evolved. Volumes are higher, compliance expectations are tighter and applicant experience matters more than ever. This upgrade ensures your process is easier to manage, easier to evidence and easier for applicants to complete correctly the first time.
It’s our job to keep you and your background screening fit for the future, safe and aligned to new guidance. This upgrade enables us to do that.
- More convenient for applicants – Digital identity means most applicants can verify their identity in minutes. Where applicants cannot complete Digital ID, do not hold the required documents or prefer an in-person route, Post Office In-Branch Verification as well as Employer Face to Face ID is available. There is also the option to allow the applicant to choose which identity route they prefer making them more in control of how their data is used.
- More visibility for you – Real-time status tracking, a consolidated dashboard, and clear applicant-level detail – so you always know where every check stands.
- Less admin overhead – Bulk applicant invites via CSV, automated notifications, and a cleaner interface reduce the time your team spends managing the process.
- Stronger compliance foundations – TLS 1.2/1.3 encryption, two-factor authentication, role-based permissions, and full audit logging – all built in.
What’s Changing and Why?
The new platform makes background screening clearer, easier and faster to manage for your team, and simpler for your applicants to complete. Your existing services will continue to be available. As your move to the new platform is scheduled, we’ll discuss any historical data requirements with you, including what data needs to be transferred to you, how this will happen and when.
This guide covers what’s new, what stays the same, and what – if anything – you need to do before your go-live date.
Your upgrade manager will be in touch directly with your specific timeline and next steps.Here’s everything you need to know.
What this means for you
This is an upgrade to your existing CBS service – not a change to how you work with us.
- Your existing services will continue to be available
- Your core workflow remains familiar – invite applicants, track progress and review results
- Your applicants follow a clearer, more guided journey
What’s improved
This upgrade is focused on improving the experience at every stage of the screening process – without changing the fundamentals you rely on.
- A clearer client experience – live dashboard, clearer applicant tracking and better visibility of screening progress
- A smoother applicant journey – improved guided steps and prompts reduce errors and delays
- More flexibility in how you manage checks – including Digital Identity with a Post Office In Branch Verification or Client Face to Face ID off-ramp.
- Less admin for your team – fewer follow-ups and less manual chasing
Vertex Pharmaceuticals
“CBS offers unparalleled customer service, responding to queries and solving issues efficiently, something we found lacking with our previous supplier. We feel like we have a really good partnership and that CBS genuinely wants to help us, not just saying what we want to hear.”
DBS and Employment checks a year
Solutions mobilised within
Processing solutions
Organisations serviced in the UK